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Silverlake Wine. Now Open! Arts District! DTLA!

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We Are Open

Call Us: Silver Lake (323) 662-9024 / Arts District (213) 335-6235

Website Privacy, Security, and Refund Policy

1. AGREEMENT.

This represents the Website Privacy Policy Agreement (the “Agreement”) between you and Silverlake Wine LLC (hereafter referred to as Company), a California limited liability company, with respect to this website located at http://silverlakewine.com (the “Site”), as of November 5, 2014. Company is committed to fair information practices and to protecting your privacy. This Agreement applies only to the Site and not to any websites that may be accessible from or linked to by the Site, any or all of which may have different policies. This Agreement is expressly incorporated into the Site Terms of Service Agreement, which can be found by clicking here. BY USING THE SERVICE YOU REPRESENT THAT YOU ARE LEGALLY ABLE AND AUTHORIZED TO AND DO HEREBY ENTER INTO THIS AGREEMENT. This Agreement is binding.

2. TYPES OF INFORMATION COLLECTED.

2.1. TRAFFIC DATA COLLECTED.

When you visit the Site, Company automatically tracks and collects your IP address, domain server, web browser and operating system and uses cookies (collectively the “Traffic Data”). Traffic Data is anonymous information that does not personally identify you but that is helpful to Company in improving the Site, customizing content specific to your interests, storing your password, and marketing.

2.2. PERSONAL INFORMATION COLLECTED.

Company requires you to create an account including certain personally identifying information (the “Personal Information”). Personal Information includes contact data, including your name, mailing address, and email address; financial data, including your credit card number; and demographic data, including your zip code, age, and income. Any information you place on the Site or communicate to the Company through email, chat messages, forums, surveys, contest entries, and more may be collected as Personal Information. You may choose not to provide us with Personal Information. In such case, you will still be able to access and use much of the site but will be unable to use those parts of the Site that require Personal Information.

3. USES OF INFORMATION COLLECTED.

3.1. COMPANY USE OF INFORMATION.

Company uses Personal Information to send you information about Company products, services, and promotional materials; to contact you when necessary; to verify your qualifications for certain products and services; to bill you for products and services; and to customize and tailor your experience on the Site. Personal Information is stored on secure servers not accessible by third parties. You may opt out of being sent additional Company information and promotional materials.

3.2. SHARING OF PERSONAL INFORMATION.

Company does not share Personal Information with third parties of any kind, unless such disclosure is necessary to comply with a court order or legal process, protect Company rights or property, or enforce the Site Terms of Service Agreement.

3.3. PUBLIC INFORMATION.

Company may make forums, message boards, news groups, or chat rooms available to you. Please understand that any information, including personally identifying information disclosed in these areas becomes public. Company has no control over its use by other users or third parties. Please exercise caution when disclosing any personally identifying information in these areas.

4. UPDATING OR REMOVING INFORMATION.

Company maintains a procedure to help you keep your Personal Information correct and up-to-date. This may be done through your personal account profile or by contacting Company. If you believe your credit card information, user name, or password has been stolen, lost, or used without permission, you must promptly notify Company via email at george@silverlakewine.com or by phone at 323.504.5865. Company will then remove that credit card information, user name, or password from your account and Personal Information and update records accordingly.

5. THIRD PARTY WEBSITES.

Company is not responsible for any privacy policies or terms of service on third party websites linked to by the Site. Understand that such websites may have significantly different privacy policies or terms of service.

6. UPDATES TO THIS AGREEMENT.

This Agreement may be amended by Company from time to time in its sole discretion. Company will post a notice on the Site any time this Agreement has been changed or otherwise updated. It is your responsibility to review this Agreement periodically or upon notice of changes made. After amendments are made, your continued use of the Site constitutes agreement that you shall abide by such amendments. If at any time you find this Agreement unacceptable, you must immediately leave the Site and cease all use of the Services and the Site.

7. SECURITY POLICY

All credit card sales are made through an encrypted connection to our credit processor. No personal information is sent over any network unencrypted. Credit card information is not sent over our internal networks, but is directly sent via an encrypted connection to our processor who then will provide us with confirmation information. This is the most secure option available to our customers who use credit cards for online purchases. Your payment and personal information is always safe. To be clear; The Secure Sockets Layer (SSL) component of our website software is the industry standard for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

8. REFUND POLICY

Silverlake Wine does not accept returns on any alcohol purchases. Other Purchases must be within 30 days of the purchase date. All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise. We value your business. If you are unsatisfied IN ANY WAY - Please call us at the store - 323.662.9024 - and we will do what it takes to assure you are satisfied.